We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange, please make sure any garment is unworn, in its original condition and placed back in its protective packaging and then returned within 28 days for Full Price items and 14 days for discounted items, from the day do receive items.
Contact us at geral@roselynsilva.com before sending the item back.
We do not issue refunds on any made-to-measure items.
2. Promotion Items
We do not issue refunds on any items on sale unless they are found to be defective.
We kindly ask you to consider this before committing to a purchase.
3. ARE RETURNS FREE?
Shipping costs are NOT covered or refunded by us. However, if you request an EXCHANGE, we will deduct the amount you paid for the return of the purchase.
Before purchasing another part, please contact us.
For a size / style EXCHANGE – In most cases we will not have stock, but depending on the item, it can be produced for you.
Please contact us to verify whether or not this item can be reproduced if it is not in stock.
If you are returning a defective item for a REFUND and it is found to be defective by us, we will refund you the next business day.
For further information on the conditions for exercising your right to return, please see our Terms and Conditions.
If you wish to change the size and/or colour of an item that you purchased, you can do so at no additional cost within 30 days of delivery date.
Send us a email with the “Returns ans Refunds” in subjet. As soon as we receive your return we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or colour of an item one time only, in 28 days.
While we hope this never happens, if you receive damaged goods, contact us immediately at geral@roselynsilva.com so that we can personally assist you and resolve your issue as quickly as possible.
The time needed to process your refund may vary based on the payment method used:
Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
You will see the refund in your PayPal account within 48 hours of the Return Confirmation email.
Rua Serpa Pinto, 12B, Chiado 1200-443 Lisboa
